Gas Emergency in Miami-Dade & Broward County
If you can smell gas right now, stop reading and go outside. The steps are below.
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Do This First
Get everyone out of the building. Before anything else.
On the way out, don’t flip switches on or off, don’t unplug anything, don’t use a phone inside, and don’t start a car in an attached garage. Leave the door open behind you if you can.
From outside, call your gas utility’s emergency line or 911. Not us first. The utility and the fire department can shut the gas off and make the property safe, they will come out at any hour, and it does not cost you anything.
Don’t go back in. Not to check the stove, not for the dog, not for a phone.
Then call us, and we’ll pick it up from there during business hours.
Find Out Tonight Who Your Gas Utility Is
This is the most useful thing on this page and it takes two minutes on a calm evening.
Three different gas utilities operate across Miami-Dade and Broward, and they don’t all serve both counties. Which one serves your address depends on which company’s main runs down your street, not on which city you live in. Neighbours on the same road have been known to have different answers.
Find yours now, on a gas bill or by asking a neighbour, and put the emergency number in your phone. Standing outside at 1am with a gas smell is a bad time to be searching for who to ring, and 911 is the right fallback if you don’t know.
If you’re in a condo or an apartment building, the order changes. Get out, call 911 or the utility, and tell building management as soon as you can, because in a building a leak is rarely only yours. A riser or a common-area line affects every unit on it, and management is the one who can reach everybody else.
Carbon Monoxide is a Different Emergency
A gas leak is unburned gas escaping. Carbon monoxide is what a gas appliance produces when it burns badly and the exhaust does not get out. They are different problems, they have different warning signs, and a gas detector does not catch carbon monoxide.
Carbon monoxide has no smell at all. The signs are in people rather than in the air: headaches, dizziness, nausea or fatigue that improve when you leave the house and come back when you return, and more than one person or a pet affected at once. A yellow or orange burner flame where it used to be blue is worth taking seriously for the same reason.
If a carbon monoxide alarm sounds, treat it exactly like a gas leak. Everyone out, call 911 from outside, and don’t go back in to ventilate. If anyone is drowsy or confused, that is an ambulance, not a contractor.
Afterwards, the appliance and its venting need looking at before anything gets relit.
When It Counts as an Emergency
Treat all of these as urgent: a strong smell of sulfur or rotten eggs, a hissing or whistling near gas piping or an appliance, a dead or dying strip of grass running in a straight line across the yard, a carbon monoxide alarm sounding, or anyone in the building feeling dizzy, sick or headachy for no obvious reason.
Less urgent, but same week rather than same month: a gas bill that has climbed with no change in habits, a burner flame gone yellow, a pilot that will not stay lit, or visible corrosion where a line enters the ground or a wall.
The distinction worth holding on to is simple. If you can smell it or hear it, go outside first. If you can only measure it, you have time to make a phone call from the kitchen.
We're Not a 24/7 Company, and Here's What That Means for You
We work Monday to Friday, 8:00 AM to 4:00 PM. We don’t run an after-hours line and we don’t have a truck out at midnight.
If that is what you need right now, the honest answer is that we are not it, and the call you should be making is to your gas utility or 911 rather than to any contractor. That call is free, it is available all night, and on a live leak it is the correct first call regardless of who you would eventually hire.
What we do is the part that comes after. Finding the leak, repairing the line, pressure testing the system and getting the gas back on safely. Call us first thing and we’ll tell you honestly what we can get to that day.
Proudly Serving Miami-Dade & Broward County
We work across Miami-Dade and Broward County from one shop in Hialeah Gardens. Out here traffic decides how long it takes to reach you far more than distance does, so if timing matters for your job, say so and we’ll be straight with you about it.
Miami-Dade County
- Miami
- Miami Beach
- Doral
- Homestead
- North Miami
- Aventura
- Pinecrest
- Key Biscayne
- Hialeah
- Coral Gables
- Kendall
- Cutler Bay
- North Miami Beach
- Sunny Isles Beach
- Palmetto Bay
Broward County
- Fort Lauderdale
- Pembroke Pines
- Coral Springs
- Pompano Beach
- Tamarac
- Weston
- Coconut Creek
- Hollywood
- Miramar
- Davie
- Sunrise
- Deerfield Beach
- Lauderhill
- Margate
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Gas Emergency Questions
Here are answers to the questions South Florida homeowners ask us most. Need something else? Just give us a call — we’re happy to help.
I smell gas right now. What do I do?
Get everyone out of the building first. Don’t touch light switches, don’t unplug anything and don’t use a phone until you are outside. From outside, call your gas utility’s emergency line or 911. They can shut the gas off, they come out at any hour and it costs nothing. Don’t go back inside for any reason, including to check the stove.
Do you offer 24/7 emergency service?
No. We work Monday to Friday, 8:00 AM to 4:00 PM, and we don’t run an after-hours line. On a live gas smell the correct first call is your gas utility or 911 at any hour, not a contractor, so the honest answer is that nobody should be waiting on us at 2am. Call us first thing and we’ll tell you what we can get to that day.
Should I call the gas company or a plumber first?
The gas company or 911, every time, if you can smell or hear gas. They will come out around the clock and shut the supply, which is the part that makes the property safe. A contractor is who you need afterwards, to find the leak, repair the line and test the system before the gas goes back on.
How do I know which gas utility serves me?
Check a gas bill, or ask a neighbour. Three separate gas utilities operate across Miami-Dade and Broward and they don’t all serve both counties, and which one you have depends on whose main runs down your street rather than which city you are in. Worth finding out on a quiet evening and putting in your phone. If you don’t know in the moment, call 911.
My carbon monoxide alarm went off but I can't smell anything. Is that a gas leak?
Probably not, and it is still an emergency. Carbon monoxide has no smell and comes from an appliance burning badly or venting poorly rather than from escaping gas, so a gas detector will not pick it up. Get everyone out, call 911 from outside, and don’t go back in to open windows. If anyone is drowsy or confused, call an ambulance.